Dear Friends and Customers

National Lockdown

As you’ll be aware the whole of England is going back into lockdown as of Thursday 5th November. Obviously, this means that all of our facilities will be closed as of 10pm Wednesday 4th November.

At the moment it is a four-week lockdown but this may be extended. As soon as we have a reopening date we will let you know.

During the lockdown please follow all the government advice and stay safe.

As our income will be virtually zero during this period it would be awesome if you could consider one of the following options to help us out at this difficult time:

OPTION ONE- Join our TLC (Totally Love Climbing) scheme

By joining our monthly TLC scheme we’ll be assured of a regular income and you can climb at any of our four centres whenever it suits you (pending local restrictions) when we reopen. This regular income helps stabilise our finances and gives us the confidence to plan for the future.

OPTION TWO- Help us with your TLC

Anyone on TLC will have the option of helping us by continuing payment throughout the lockdown or requesting a refund for November.

By continuing your TLC, you will help us enormously to pay our monthly outgoings.

OPTION THREE- Buy a Gift Card

You can now purchase a Gift Card for any amount from our website. You can use the card for yourself when we reopen or pass it on as a present to a friend or loved one. Having this cash in our account will greatly help us during this period.

OPTION FOUR- Stay in touch

One of the special things that touched our hearts during the previous closure was all the letters, emails and social media comments that came flooding in. Just because we are closed, doesn’t mean we aren’t working hard behind the scenes to reopen as soon as possible.

Any words of support or encouragement will be greatly appreciated and shared amongst our awesome staff.

Please email or leave a message on your preferred social media channel.

I’ll look forward to meeting you when we reopen.

All the best,


Dave Douglas (CEO) and the Awesome Team